REFUNDS AND EXCHANGES
Our Refund PolicyWe have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and/or DefectsPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Final Sale and Non-returnable itemsCertain types of items cannot be returned such as custom products (special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Processing RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
SHIPPING & DUTIES
What duties and taxes will I have to pay?
PLEASE NOTE: WE CURRENTLY SHIP ALL GOODS DIRECTLY FROM ITALY. ALL TAXES AND DUTIES ARE NOT INCLUDED IN THE SHIPPING COST AT CHECKOUT.
Orders shipped to the European UnionAll orders shipped to the European Union are already inclusive of VAT by default.
Orders shipped to Eastern Europe
For all orders shipped to Eastern Europe there may be customs charges to pay directly to the courier at the time of delivery.